GUEST: While chatbots have been around since the early 90's, this year they became completely synonymous with Facebook Messenger. Facebook brought automated, chat-based customer service into the mainstream at a time when businesses and buyers are obsessed with improving the customer experience. This technology will be transformative. It's part of a wave of innovations that is […]
GUEST: While chatbots have been around since the early 90's, this year they became completely synonymous with Facebook Messenger. Facebook brought automated, chat-based customer service into the mainstream at a time when businesses and buyers are obsessed with improving the customer experience. This technology will be transformative. It's part of a wave of innovations that is […]
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